Privacy Policy

Thank you for visiting and shopping at berlinger-haus.co.uk. The following information outLines our shipping policy and associated terms and conditions.

General Shipping Policy

When you place an order with us you will receive a shipping confirmation email once your order has shipped including your tracking number. The tracking number will be active within 24 hours.

Delivery Times

For orders within the EU our standard delivery times vary from 8-10 business days after shipment. Meanwhile, berlinger-haus.es typically delivers orders to addresses in France within 5-7 business days. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Locations

berlinger-haus.es offers shipping services to addresses within the EU. However, we do not ship to P.O. Boxes.

Customs, Duties, and Taxes

berlinger-haus.es is not responsible for any duties and taxes applied to your order. Any charges imposed during or after shipping, including duties and taxes, are the customer's responsibility. We recommend that you check with your local customs authorities for additional information.

Returns

Our returns policy includes a 14-day hassle-free return and exchange period. You may return any unused and undamaged items within 14 days of receipt, provided that the packaging is complete and undamaged and the goods are in sellable condition. Please notify us by email at commandes@homeimpex.es before returning products.

For damaged or defective items, please contact our team within 24 hours of receipt at commandes@homeimpex.es with a description, photos or videos to facilitate handling.

Please contact commandes@homeimpex.es for any concerns regarding defective products after use and to determine appropriate action.

These terms and conditions do not affect statutory rights.

Information to the user

Data controller

Identity: PROMINTRA SL

Address: Carrer Pont de les Quinze Arcades 7, Local 7, 08750 Molins de Rei, Barcelona.

Telephone: 936 803 030

Email: info@promintra.eu

Purpose

PROMINTRA SL will process the information provided by Users in each section of the website for the following purposes:

CONTACT: The data will be processed to resolve queries and send the requested information.
NEWSLETTER SUBSCRIPTION: The data will be processed to send newsletters and current news that may be of interest to users. be of interest to the Users.
JOB BOARD: We will process the data provided to assess the suitability of users for different jobs and consider their inclusion in the corresponding selection process.
SENDING COMMERCIAL INFORMATION: PROMINTRA SL will additionally request the explicit consent of users to send advertising communications related to the products marketed by the company.

Data retention criteria

PROMINTRA SL will retain the data for a period of three years in compliance with the provisions of article 45 of Law 34/2002 of July 11 on information society services and electronic commerce.

Legitimation for data processing

The processing of user data by PROMINTRA SL will be based on the express consent of the users.

If the exercise of your rights has not been exercised

If your request has not been correctly attended to or satisfied, the user may file a claim with the Spanish Data Protection Agency located at Calle de Jorge Juan 6, 28001 Madrid, telephone number 912 663 517.

Mandatory or optional nature of the information provided by the user

By checking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, the User expressly and freely and unequivocally accepts that their data are necessary for the provider to process their request, and the inclusion of data in the rest of the fields is voluntary.

The User guarantees that the personal data provided to the CONTROLLER are true and is responsible for communicating any changes to them. The CONTROLLER expressly informs and guarantees users that their personal data will not be transferred to third parties under any circumstances and that whenever any type of transfer of personal data is made, the express, informed and unequivocal consent of the users will be requested for this to be done.

All data requested through the website is mandatory as it is necessary to provide an optimal service to the User. Not providing all the data does not guarantee that the information and services provided are completely tailored to your needs.

Security measures

In accordance with the provisions of current regulations on personal data protection, the CONTROLLER is complying with all the provisions of the GDPR and LOPD regulations for the processing of personal data under its responsibility and manifestly with the principles described in article 5 of the GDPR and in article 4 of the LOPD, by which they are treated in a lawful, fair and transparent manner in relation to the interested party, and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

The CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPD in order to protect the rights and freedoms of the Users and provides them with the appropriate information so that they can exercise them.